Forms & Policies
find all of our forms, policies, and salon etiquette guidelines right here. we believe transparency is part of the experience.
Everything You Need,
All in .
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Salon Etiquette
A Space for Every Guest.
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Reservations
Walk-ins are welcome. Appointments are recommended to ensure you get your desired day and time, with your preferred technician.
Arrival Time
We greatly appreciate your punctuality. If you are running late please call or text )540) 744-6859 to let us know ahead of time. Keep in mind, your arrival time will likely cut into the length of your service. Please plan on arriving a minimum of 5 minutes before your service time.
A Note on Waxing Services:
Because waxing services require precise timing, late arrivals are handled a little differently for wax appointments.
- 10 to 15 minutes late: Your service may be substituted with a similar service that can be completed within the remaining time frame, at your wax tech's discretion based on their speed and scheduling.
- 15 or more minutes late: You will be asked to reschedule. As long as you reschedule within the same week, no cancellation fee will be applied.
Please note that no additional guests are permitted in waxing rooms during appointments, unless required due to a medical or physical disability
Wax Room Etiquette
- Any inappropriate comments, gestures, or conduct will result in immediate termination of the service.
- We reserve the right to refuse or discontinue service at any point for safety, comfort, or professionalism.
- Children must be supervised at all times and may not interfere with services or equipment. Due to sharp tools, hot wax pots, and the parent/client being positioned on the table during services. we strongly prefer that children not be brought into the wax room for safety reasons.
- Keep conversation lighthearted.
Deposits
We require a credit card on file for any service. The only time you may be charged is if you cancel within 24 hours of your service or if you are a no-show. In this case, you may be charged the entire service amount.
Refund Policy
There are no refunds for services. If you are discontent with your service advise your technician or coordinator within 7 days of service to resolve the issue. Lightly used or defective products may be exchanged for another product or you may receive store credit within 30 days of purchase
Cancellation + Rescheduling Policy
If you must cancel or rebook your appointment we respectfully request at least 48 hours' notice.
Appointments cancelled within 24 hours:
- First Cancellation - We understand unforeseen circumstances happen. 50% fee may be waived due to illness, injury, or accident
- Second Cancellation - 50% of services booked will be charged to the credit card on file
- Third Cancellation - 99% of services booked will be charged to the credit card on file
- First Time - 50% of services booked will be charged to the credit card on file
- Second Time - 99% of services booked will be charged to the credit card on file
Privacy Policy
We Handle Your Information With .
intention
Your trust means everything to us. Read through our privacy policy to understand how we collect, use, and protect your information.
Last Updated: 03/26/24. This informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users on this site. We use your personal information only for providing and improving our site analytics and function. By using this site, you agree to the collection and use of information in accordance with this policy:
Information + Collection + Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name, email address, etc. ("Personal Information").
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyze this data.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information.
Cookies
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
This Privacy Policy is effective as of (03/26/24) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
If you have any questions about this Privacy Policy, please call us at (540) 744-6859.
